So I just read through this thread and saw I didn't give any awards for bad customer service.
This one goes way back to 2000. It was on a cart on the Boardwalk (don't recall the exact name of it) and I was there with Grandma. She ordered a Diet Coke. Now that sounds like about the easiest order to get, right?
The guy working there went to get the Diet Coke and saw there weren't any cups in the little pop-up dispenser next to the machine. No big deal, just grab another bag of cups and restock, right?
Nope. This guy dropped every one of the cups. Granted, that could have happened to anyone. Honest mistake. However, he proceeded to loosely follow the "seven second rule" and picked them all up, shoving them in the dispenser...but it gets worse.
Rather than get Grandma's Coke, he must have worked up a storm with this task and poured one for himself--and drank it. About a minute or so later, he snapped out of it and realized he had a customer to serve. He haphazardly got the Diet Coke and wasn't apologetic or anything.
We still talk about this guy 24 years later. We like to joke that he's probably a high-profile attorney or surgeon now.