I can see that. I can also see adding on grandpa joining the party after a day in the parks and removing sibiling after another day...taking that ability of the CMs on-site and placing that into a chat is only going to slow the umbrella lines down even more and burnout the valuable cms there.
How does removing a task slow down the lines at the blue umbrellas? If any impact it might make those lines shorter. Guests can connect to chat from their resort rooms the prior evening or that morning at breakfast before hitting the parks. Or do I not understand what you are suggesting?
I mean, how would it slow them down? They can’t do it so the answer will be sorry, go to GR. Some people will gripe and move on, others will move on right away. They deal with a lot of upset people every day, I don’t think this particular change is going to burn them out with complaints.
The limit of 4 hasn’t started yet. If it works like the current 6 you could be correct.
I agree. Also, I think the Blue Umbrella CM line will be: “here’s a QR code/web address, you can contact them on your phone right now or you can go to x location where they have iPads you can use.” There will potentially be some entitled people making a scene but that happens now and I think after the first few weeks it will be much less burdensome (time and emotional energy) than the current system.
Sorry, but I disagree. The more they take away from in-park, the better IMO.
I agree with this, it became too rampant out on social media sites. Even “non-disney” people were aware of it.
100% agree and I think the goal is to limit the type of interactions that were two pages back on this thread in person. Emotions will be running high during this transition period.
The limit of 4 for the DAS party is set to roll out when the registration for the new program begins (May 20 for WDW and June 18 for DL).
I have personally witnessed a lot of 'Guest Relations tantrums' where the guest's behavior and volume level escalated until they got what they wanted or were turned down enough times that they finally gave up.
Yeah, suppose so; just have to make life online CMs harder than already is to walk them through each day if one adds on.
Exactly. An 11 year old I know was just evaluated for autism. She missed the cut by a percentage because she didn’t want them to send the questionnaire to school. She had a das for a diagnosed and treated anxiety issue. Their family will not be able to go. She can’t deal with the situation. This will be crushing for her. She is smart enough to understand why she will be the reason they can no longer go.
Until Disney actually rolls the changes out, no one knows what will happen. We also don't know what other accommodations will be offered or how they will work.
Was DAS that much of a help for this? I thought it just let the user go through the LL. So many rides have the most extreme 'enclosed spaces and/or tightly packed crowds' after the merge point-- Haunted Mansion, Tower of Terror, Flight of Passage, the Galaxy Edge rides, . . .
For some, it's also the time of how long someone is in an enclosed space, with the wait time cut down to just the lightning lane. Each person's condition is unique to them, and I don't think disclosing exactly why it would be helpful beyond that would only help those seeking to fake.
100%, absolutely, yes. It’s not necessarily always just the closed space, crowds or stimulation, it’s the length of time and situation. I can distract myself and use self management techniques for about 20-30 minutes before agitation and panic starts to set in. The stretching room, for example, is difficult for me with the initial packing in but I’m aware of how long it will last and can distract myself with the “story”. There is absolutely no way I could do Disney without DAS or similar accommodation.
Is it possible to skip the stretching room for you? My son (who we don't have DAS for) struggles with the pre-show for Mickey and Minnie (the loud bang and smoke at the end). He loves the ride, but hates that part, last trip we told the cast member and they took him and my wife around and we met them on the other side.
As an adult asking, I’ve been told no. Multiple times. I gave up and now just place myself at the far opposite side of the room from the door that will open, so I can keep out of the dead center and hang back to avoid the stampede when the door opens. I do the same for GOTG, which is a bit easier.
This is actually a perfect example of how DAS has been handled on a needs basis. Because as others have pointed out, it’s not always that someone can’t handle any closed space, but a matter of how much time is spent in that enclosed space. But it’s also a spectrum of severity, right? Enclosed queues aren’t a problem for me, but being trapped in a large area filled with people is - there are attractions I avoid entirely because DAS isn’t enough to overcome that, and others where I take the initiative to position myself at far edges so as not to be trapped in the middle of a crowd. I honestly can’t think of any accommodation that WDW could or would make available for someone who can’t tolerate any amount of crowding for any amount of time - that’s just impossible to avoid entirely - but spending less time in those conditions helps many get through it to enjoy the attraction.
