We personally didn't run into much of an issue getting to the actual rental car areas...the issues started there though. Waited about 2 hours to get our car after getting there. We were at Avis...Friends of ours were at Enterprise and they had a similar issue. A few people who got off the bus with us that were at the Avis Preferred area, appeared to take right around 1 hour. I actually walked down there, while my in-laws were waiting in line for our car just to see how much quicker it may be. While it was definitely quicker, it still wasn't a quick experience from what I could tell.